Terms & Conditions
By making a booking with Aubyn Court Spa Motel you are deemed to have read, understood and agreed to these terms and conditions.
All rates are quoted in New Zealand Dollars on a per night basis and include GST.
Aubyn Court Spa Motel reserves the right to decline or cancel any reservation at any stage if our terms and conditions are not met.
You must be 18yrs or over to make a reservation.
All reservations require a current and valid Credit Card for authorisation. We reserve the right to pre-authorise, take payment or do the necessary checks on the card provided. If a deposit is not paid and/or a credit card is declined the reservation will be cancelled.
All reservations must include the correct number of guests staying (including all children).
Group bookings (3 or more rooms) may require a 20% deposit at the time the reservation is made. Confirmation of guest numbers for group bookings must be made at least 15 days prior to arrival.
Upon arrival we require a registration form to be signed, this confirms the details of the accommodation and accepts these terms and conditions. A photo ID may be required for some reservations.
Payment for your accommodation must be made on check-in.
If payment is to be made in cash and a valid credit card is not available for security, accommodation charges must be paid on arrival along with a cash bond for any incidentals. The cash bond will then be refunded after a room inspection.
Cancellations within 48 hours of the scheduled arrival date may incur a charge of one night’s accommodation. A “no show” will be treated as a late cancellation.
Group bookings (3 or more rooms) are required to give 30 days minimum notice to avoid the forfeiture of their deposit. Changes to the reservation term may result in changes to the quoted rate/s and may constitute a late cancellation and the associated charges.
Arrival and Departure Times
Check-in is available from 2pm on the day of arrival. Earlier check-in is by pre-arrangement only and may incur a charge of $15 per hour.
All guests are required to check-in by 9pm (please contact us if you are to arrive after 9pm and arrangements can be made for a key to be left in our after hours lock box. This is at our discretion and all accommodation must be paid for prior to arrival).
Check-out must be by 10am on the day of departure. Late check-out may be pre-arranged with management. A charge of $15 per hour may be incurred for late check-out.
Damage to motel property should be reported immediately.
Any extra cleaning, repairs or replacements required to restore our rooms or property to its normal condition will be charged, this includes damage caused by hair dyes and spray tans. A charge for any resulting loss of income may also be applicable.
Theft of motel property will be charged.
We have a strict no smoking policy for all of our motel rooms. There are no exceptions and an in room smoking charge of $150 will apply.
Fire Alarm Activation
In the event that a guest either, maliciously or accidentally through irresponsible behaviour, activates our fire alarm, Aubyn Court Spa Motel reserves the right to charge or partly charge any false alarm call out fee that is invoiced to the motel by the NZ Fire Service.
Visitors are permitted at the discretion of management, but we do not allow large, noisy gatherings or parties in our rooms.
Visitors must leave the premises by 10pm.
Aubyn Court Spa Motel reserves the right to remove guests and/or visitors from the property (this will be done if there are disruptions to other guests), and no refund will be given.
Due to health regulations we cannot allow pets in our rooms.
All accounts are payable on departure unless prior arrangement has been made.
Aubyn Court Spa Motel reserves the right to use guest details and feedback acquired during their stay for our own purposes unless specifically requested by the guest that we do not do so.
Aubyn Court Spa Motel will not be in breach of any agreement or liable in any way, if we are prevented from complying with the supply of accommodation and any other related services by any reason of “Act of God”, Act of Public Enemy, War, Earthquake, Riot, Fire, Storm, Flood, Explosion, Compliance with any Law or Government Order, Lock Outs or any other cause not reasonably within the control of motel management.
Breach of these Terms and Conditions
Aubyn Court Spa Motel reserves the right to remove guests from our motel property if these terms and conditions are breached.